How fast do you actually have to call a new lead back?
What happens in the four hours after a homeowner fills in your form, why most contractors lose that window without knowing, and the exact first-response workflow that fixes it.
Inside five minutes, and the drop-off after that is steeper than almost anyone expects. A homeowner researching a high-value outdoor project contacts three companies in one sitting, and the first credible response usually sets the frame for every conversation that follows. If you cannot staff that, automate the acknowledgement and let a person take over as soon as they can.
- The window is minutes, not hours. Treat any response over an hour as a lost lead you paid for.
- An automated first response is not a compromise. It is competing with voicemail, and it wins.
- The first message should ask one useful question, not say "thanks, we will be in touch".
